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The Role of the Housing Counselor

Housing counselors give homeowners who are at risk of foreclosure personalized service and advice when discussing foreclosure alternatives. They are on your side. By using a counselor, you have someone who can discuss your housing situation and help decide what mortgage options are best for you. Counselors can provide the information, knowledge and education to understand what documents you’ll needed to give to the mortgage company. They may even be able to contact the mortgage company for you. Often, they can start the foreclosure alternative application in an online platform (like Hope LoanPort®).

According to the Treasury Department's website for mortgage assistance, http://www.makinghomeaffordable.gov, the following benefits come from working with a Housing Counselor: