Privacy Policy


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include : When you are no longer our customer, we continue to share your information as described in this notice.

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Homeowner ConnectTM chooses to share; and whether you can limit this sharing

Reasons we can share your personal information Does Homeowner ConnectTM share? Can you limit this sharing?
For our everyday business purposes -
Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes -
to offer our products and services to you
Yes No
For joint marketing with other financial companies No We don't share
For our affiliates' everyday business purposes -
Information about your transactions and experiences
No We don't share
For our affiliates' everyday business purposes -
Information about your creditworthiness
No We don't share
For non affiliates to market to you No We don't share
Questions Call (202) 470-4015 or go to

What we do
How does Homeowner ConnectTM protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Homeowner ConnectTM collect my personal information? We collect your personal information, for example, when you
  • Open an account.
We also collect your personal information from others, such as housing counseling agencies, servicers and credit bureaus.
Why can't I limit all sharing? Federal law gives you the right to limit
  • sharing for affiliates' everyday business purposes-information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you
only State laws and individual companies may give you additional rights to limit sharing.
How Homeowner ConnectTM Helps Homeowners :
Privacy & Security
  • Secure, electronic uploading of sensitive documents from a trusted, third party resource that is fully trained on Homeowner ConnectTM.
  • Electronic verification that the mortgage company has received a fully completed application
Faster Results
  • Electronic uploading means that lost documents, missing faxes and misplaced FedEx packages are a thing of the past.
  • Standardized applications mean less guesswork for all parties.
  • Your counselor is the only point of contact you need during the process.
  • Homeowner ConnectTM counselors are trusted resources and counseling is FREE.
Communication - 365/24/7
  • Mortgage companies are required to provide status updates to counselors every ten days until a decision is made.
  • Decisions are able to be made on submitted applications by participating Homeowner ConnectTM mortgage companies in an average of just 34 days

Affiliates Companies related by common ownership or control. They can be financial and non-financial companies.
  • Homeowner ConnectTM has no affiliates.
Non-affiliates Companies not related by common ownership or control. They can be financial and non-financial companies.
  • Homeowner ConnectTM does not share with non-affiliates so they can market to you.
Joint Marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you.
  • Homeowner ConnectTM doesn't jointly market.

Other important information
By accessing the Homeowner ConnectTM website and providing nonpublic personal information, you acknowledge that you have read and understood this Privacy Policy, and you agree to receive any future privacy notices or updates by viewing them on our website. You also consent that any information you submit to Homeowner ConnectTM may be shared with federal and state government entities, the Federal National Mortgage Association ('Fannie Mae'), and the Federal Home Loan Mortgage Corporation ('Freddie Mac') as deemed appropriate by Homeowner ConnectTM.